Last Updated: August 23, 2026
At Gaston Hattery, we want you to feel confident in your purchase. Because many of our hats are one-of-a-kind, hand-finished, customized, or made specifically for an individual customer, return and refund eligibility may vary depending on the type of purchase.
Please review this policy before placing an order.
Ready-to-Wear & In-Stock Hats
Eligible ready-to-wear and in-stock hats may be returned or exchanged if:
Customers should contact Gaston Hattery before returning an item so we can provide return instructions.
Items returned without prior authorization may experience delays in processing.
Custom Hats
Because custom hats are created or altered specifically according to the customer’s requested size, style, materials, finishes, colors, and design preferences, custom hat orders are generally final sale and are not eligible for return or refund.
This includes hats that have been:
We encourage customers to carefully review measurements, sizing information, design choices, and order details before approving a custom hat.
If you believe there is a problem with your custom order, please contact Gaston Hattery promptly. We will review the situation individually and work with you when a reasonable adjustment or correction is possible.
Hat Shaping, Reshaping & Customization Services
Fees paid for completed hat shaping, reshaping, distressing, burning, branding, customization, or other services are generally non-refundable once the service has been performed.
Hat materials, construction, age, previous wear, and condition can affect the final result. Not every hat can achieve every requested shape or finish.
If you have concerns about completed work, please contact us promptly so we can evaluate the hat and determine whether an adjustment may be appropriate.
One-of-a-Kind & Previously Created Designs
Many Gaston Hattery hats are one-of-a-kind creations.
Once a one-of-a-kind hat has been purchased, the exact design may not be available for replacement or exchange.
Previously sold pieces displayed in Our Work are shown as examples of past Gaston Hattery creations and are not available for purchase unless specifically stated otherwise.
Sale, Clearance & Promotional Items
Items marked Final Sale, clearance items, or other products specifically identified as non-returnable are not eligible for return, exchange, or refund unless required by applicable law.
Promotional discounts applied to an eligible returned item will be reflected in the amount refunded.
Accessories
Unworn and unused accessories may be eligible for return within 14 days of delivery, provided they are returned in their original condition and packaging.
Personalized, altered, or custom-made accessories are final sale.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If an item arrives damaged, defective, or you receive the wrong item, contact Gaston Hattery as soon as possible and provide:
Please report shipping damage or an incorrect order within 7 days of delivery whenever possible.
We will review the situation and determine the appropriate resolution, which may include repair, replacement, exchange, or refund.
Shipping Damage
If a package appears damaged when it arrives, please photograph the exterior packaging and the item before discarding any packing materials.
These photographs may be needed to submit a claim with the shipping carrier.
Gaston Hattery will assist customers in resolving legitimate shipping-damage claims when reasonably possible.
Return Shipping
Unless the return is the result of an error by Gaston Hattery or an item arrived damaged or defective, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable.
We recommend using a trackable shipping method and packing the hat carefully to protect its crown, brim, and decorative elements during transit.
Gaston Hattery is not responsible for returned merchandise that is lost or damaged in transit before it is received by us.
Condition of Returned Items
Returned merchandise must arrive in the same condition in which it was received.
We reserve the right to decline a return or reduce a refund if an item shows signs of:
Please do not wear a hat for an extended period if you are considering returning it.
Exchanges
When an eligible item is available in another size or style, an exchange may be possible.
Because many Gaston Hattery hats are one-of-a-kind or limited in quantity, we cannot guarantee that a replacement will be available.
If an exchange is not possible, we may offer another eligible resolution depending on the circumstances.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original method of payment.
Please allow time for your bank, credit-card company, or payment provider to process and post the refund after it has been issued.
Shipping charges and other non-refundable fees will not be included unless otherwise required by law or the return resulted from an error by Gaston Hattery.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Ready-to-wear orders may be cancelled before shipment when possible.
Custom orders may only be cancelled before work has begun. Once materials have been purchased, customization has started, or substantial work has been performed, the order may no longer be eligible for cancellation or a full refund.
Any cancellation eligibility will be determined based on the status of the order at the time the request is received.
Custom Deposits
Deposits or other advance payments for custom work may be non-refundable once design work, material purchasing, shaping, customization, or production has begun.
Any deposit requirements or special payment terms communicated for a specific custom order will apply to that order.
Hat Bar & Event Bookings
Returns, refunds, cancellations, deposits, and rescheduling for Hat Bar experiences, private events, pop-ups, or other booked services may be governed by separate event-specific terms provided at the time of booking.
If event-specific terms are provided, those terms will apply to that booking.
Gifts
If you received an eligible Gaston Hattery item as a gift, please contact us before returning it.
Refunds generally must be issued to the original payment method. Depending on the circumstances, an exchange or store credit may be available instead.
Exceptions
Nothing in this policy is intended to limit any rights a customer may have under applicable law.
Gaston Hattery reserves the right to evaluate unusual circumstances individually and, at our discretion, offer an exchange, adjustment, repair, store credit, or other resolution when appropriate.
How to Request a Return
To request a return, exchange, or assistance with an order, please contact Gaston Hattery through the contact information provided on our website.
Please include your:
Please wait for return instructions before shipping an item back to us.?
Gaston Hattery
Made To Be Remembered.
La Maison des Chapeaux de Gaston, LLC
(240) HATTERY (428-8379). - info@gastonhattery.com. - Dallas, Texas
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